After placing your order on Amazon, you won’t be asking for too much expecting them to ship your item shortly afterward.
However, “Package left the shipper facility” isn’t always as it means in the layman’s language.
The situation is usually disheartening sometimes when the final delivery dates keep on changing, with the tracking page staying stuck on this update.
What do I need to know about this update? Let’s find out.
What Does, “Package Left The Shipper Facility” Mean on Amazon?
This Amazon tracking status means that the sender has handed over an item and it’s on the way to one of Amazon’s facilities for processing and sorting.
Sometimes, though, it isn’t always the case and items tend to move slower than expected.
Sometimes, manufacturers wrongly claim to have handed over items to carrier facilities as they buy more time. In one of the incidents, I found that my preferred item was sold out and the manufacturer used this tracking status to buy more time as they created it.
At the end of it all, I received the item a week later than estimated, yet it was a time-sensitive package.
Reasons Why An Amazon Tracking Status Is Stuck On, “Package Left The Shipper Facility”
Wrong Scan
Let’s say a third-party seller on Amazon receives an order for a phone charger. To keep up with Amazon’s shipping deadlines and maintain good seller metrics, they generate a shipping label right away—even before the item is actually picked, packed, or ready to go.
The moment that the shipping label is created and scanned by the system, Amazon’s tracking system interprets it as the package being prepared for shipment.
If the seller manually marks the item as “shipped,” the system might automatically update the tracking status to something like “Amazon package left the shipper facility,” even though the item is still sitting on a warehouse shelf.
Sometimes, a carrier like UPS or USPS may even receive the shipping information electronically without the physical package being handed over.
In these cases, the package gets a placeholder scan that triggers the status update prematurely. So while it looks to the customer like their item is on the move, in reality, it’s either still in the warehouse or hasn’t been handed to the carrier yet.
This creates confusion and false expectations, all because of an early scan or inaccurate handling by the seller.
The Item Was Lost
Let’s say a third-party seller fulfills an order and creates a shipping label. Once that label is scanned, Amazon updates the tracking page to show that the package has left the facility.
However, if the package is misplaced in the warehouse or the handoff to the delivery carrier never actually happens, it can essentially disappear right after that first scan. Since no further scans occur, the status won’t update.
The system is waiting for the next tracking event—perhaps at a regional distribution hub or a local delivery center—but that never comes. As a result, the tracking page stays stuck on “Package left the shipper facility” for days.
In other cases, the package might physically reach a carrier facility but is misrouted, mislabeled, or even dropped in the wrong bin.
If no employee notices or rescans it at the next stop, it will remain in limbo, with Amazon’s system unaware that the package is essentially lost.
Because the initial scan makes it look like the package left on time, neither Amazon nor the customer immediately knows there’s a problem until days go by with no further tracking updates.
This limbo period can be frustrating, especially when the tracking status creates a false sense of progress, masking the fact that the item is missing.
What Do I Do When My Item Is Stuck On “Package Left The Shipper Facility” For Days?
Track The Item Using Third-party Apps
Free third-party sites like 17Track and Parcelsapp can track multiple carriers at once.
They often detect the actual carrier when Amazon doesn’t specify it.
These sites update more frequently than Amazon’s own system. They can show additional scans that Amazon might not display. If a package is handed off between carriers, 17Track, and Parcelsapp can follow it across them. It’s useful for international shipments where Amazon’s tracking stops.
The interface usually provides a more detailed tracking history. You can also get notifications directly from 17Track when a package moves.
Contact Amazon
We recommend that you contact Amazon as you are contracted to them, not the shipper.
This is especially vital when it takes longer than the estimated delivery date yet the tracking status is still “Package left the shipper facility.”