AYBL gives customers 30 days from the delivery date to return most items. This guide covers every part of the AYBL return process: the return window, what qualifies for a refund, what cannot be returned, shipping costs by country, refund timing, faulty items, lost parcels, and the exact steps to start a return.
How Long Do You Have to Return AYBL Items
You have 30 days from the delivery date, not the order date, to send an item back. If AYBL does not receive your return within that window, they reserve the right to refuse the refund. There is no grace period built in beyond the 30 days, so it pays to start the return process early rather than waiting until the last few days.
Extended Christmas Returns
AYBL ran an extended return window over the holiday period. For 2025, any order placed between December 2, 2025 and December 31, 2025 was eligible for return until January 31, 2026.
This gave holiday shoppers and gift recipients extra time beyond the standard 30 days. Check the AYBL returns page each year to confirm the exact extended dates, since they can shift slightly from one year to the next.
What Condition Items Must Be In
To qualify for a refund, your item must meet all of the following:
- Unused, unworn, and unwashed
- Not altered in any way
- Original swing tag still attached
Returns are rejected if the swing tag has been cut off, even if the item itself looks unworn. AYBL also reserves the right to refuse a refund on anything that does not arrive in its original condition, so keep the packaging and tags intact until you are certain you want to keep the item.
Items That Cannot Be Returned
A few product categories are excluded from returns for hygiene reasons:
- Underwear
- Socks
- Bottles
These are non-returnable regardless of condition or whether the tags are still attached.
Final Sale Items
Products marked “Final Sale” on the product page carry a deeper discount and come with a stricter policy.
For US and Canada orders, final sale items are not eligible for returns, exchanges, refunds, or store credit. This rule does not affect your statutory legal rights.
If a final sale item arrives faulty, misdescribed, or non-functional, it is still eligible for return. Contact AYBL customer service directly if this happens to you, since faulty final sale items are handled differently from a standard change-of-mind return.
Can You Exchange AYBL Items
No. AYBL does not currently offer exchanges. If you need a different size or color, you need to return the original item for a refund and place a new order separately. AYBL has stated this is something they plan to introduce, but as of now every return is processed as a refund only.
How to Start an AYBL Return
- Go to the AYBL returns portal.
- Enter your order number, for example UK12345, along with your shipping postal or zip code, or the email address used to place the order.
- Select which items you are returning and choose a reason for each one.
- Download your returns label and attach it to your parcel. Depending on your location, you may need to drop the parcel at a nearby collection point or arrange a home collection.
If you are returning items from more than one order, send each order back as a separate parcel. Combining items from multiple orders into a single return package can cause delays or processing errors.
Return Shipping Costs by Country
AYBL currently offers free returns in a limited set of countries. Everywhere else, the cost is deducted from your final refund.
| Country | Return Cost | Drop Off Available | Home Collection |
|---|---|---|---|
| United Kingdom | Free | Yes | Yes |
| United States | Free | Yes | Yes |
| Netherlands | Free | Yes | Yes |
| Germany | Free | Yes | Yes |
| France | Free | Yes | Yes |
| Australia | Shown in returns portal | Check portal | Check portal |
| Canada | Shown in returns portal | Check portal | Check portal |
| Rest of Europe | Shown in returns portal | Check portal | Check portal |
| Rest of World | Shown in returns portal | Check portal | Check portal |
If you are outside the UK, US, Netherlands, Germany, or France, log into the AYBL returns portal with your order details to see your exact return cost before you send anything back. Any fee charged is subtracted from the refund AYBL sends you, so you do not need to pay it upfront.
How Refunds Work
Once your parcel reaches the AYBL warehouse, processing takes up to 10 days. After the refund is issued, allow up to an additional 5 days for the money to show up in your bank account or on your original payment method. In total, budget for roughly two to three weeks between dropping off your parcel and seeing the refund land.
Refunds are issued to the same payment method you used to place the order. AYBL reserves the right to refuse or limit a refund on any return that arrives after the 30-day window has closed.
Faulty or Wrong Items
If you received a faulty item, the wrong item, or something that does not match its description, the claim window is longer than a standard return: 60 days from the delivery date.
Do not send a faulty item back to AYBL unless a member of their support team specifically instructs you to. Returning it without guidance can slow down your resolution.
Instead, contact AYBL customer support directly and provide:
- Your name and email address
- Your order number, for example UK123456
- The item name or description, if known
- Photos of the fault
Your photos should clearly show the fault itself, the AYBL logo and label on the item, and a full-length shot of the product. Providing all of this upfront speeds up the review process significantly.
Lost or Damaged Parcels
If your parcel never arrived or arrived damaged, you have 7 days from the delivery date to file a claim. This is a much tighter window than the standard 30-day return period, so report a missing or damaged delivery as soon as you notice the problem.
For a lost parcel, AYBL may ask you to complete a Denial of Receipt form. This is a standard document couriers require to open a formal investigation. You will need to sign it and list the exact items and quantities that were lost. In some cases, AYBL may also ask you to contact your local courier directly to help resolve a delivery dispute.
AYBL Returns Summary Table
| Situation | Time Limit |
|---|---|
| Standard change-of-mind return | 30 days from delivery |
| Extended Christmas return (orders 02.12.2025 to 31.12.2025) | Until 31.01.2026 |
| Faulty, wrong, or misdescribed item claim | 60 days from delivery |
| Lost or damaged parcel claim | 7 days from delivery |
| Refund processing after AYBL receives the parcel | Up to 10 days |
| Refund appearing in your account after processing | Up to an additional 5 days |
Frequently Asked Questions
Does AYBL offer free returns everywhere? No. Free returns are only available in the UK, US, Netherlands, Germany, and France. Every other location sees a return cost calculated in the returns portal and deducted from the refund.
Can I return AYBL leggings or sports bras if I only tried them on? Yes, as long as the item is unworn, unwashed, unaltered, and still has its original swing tag attached. Trying an item on briefly without wearing it for activity is fine. Wearing it during a workout is not.
What happens if I cut off the swing tag before deciding to return an item? Your return will be rejected. AYBL explicitly states that returns without the original swing tag attached are not accepted, regardless of the item’s condition otherwise.
Can I return socks, underwear, or bottles if they are unopened? No. These categories are excluded from returns for hygiene reasons regardless of condition or packaging.
How do I know if my return will be free or paid? Check the country table in the returns portal after entering your order number. Free return locations are the UK, US, Netherlands, Germany, and France. All other countries show a calculated cost before you confirm the return.
Does AYBL offer exchanges instead of refunds? Not currently. Every return is processed as a refund. If you want a different size or color, return the original item and place a new order.
What if my 30-day return window has already passed? AYBL reserves the right to refuse the refund or return once the 30-day window closes, except during extended holiday return periods. Contact customer support directly if you have a specific circumstance, since decisions on late returns are made case by case.
How long does it actually take to get my money back? Plan for up to 10 days of processing once AYBL receives your parcel, plus up to 5 more days for the refund to reach your payment method. Most customers see their refund within two to three weeks of dropping off the return.