Shopping with Quince comes with a rare level of confidence. The brand is built around the idea that quality products at honest prices should not come with the anxiety of a tight return window.
Their return policy backs that up in a meaningful way, offering a full year to decide whether something is right for you. But generous does not mean unlimited, and there are specific conditions, exceptions, and category rules worth understanding before you shop.
This guide covers every aspect of the Quince return policy so you know exactly what to expect if you ever need to send something back.
The Core Quince Return Policy: 365 Days
Items may be returned for a full refund or exchange within 365 days of the delivery date. That is a full calendar year from the day the package arrived at your door.
In a retail environment where 30 days is the standard window and 14 days is increasingly common for sale items, this stands out significantly.
Quince is a direct-to-consumer brand with no physical stores, and the generous return window exists in part to compensate for the fact that you cannot try anything on before buying. They are confident enough in what they sell to give you a year to decide.
That said, the long window comes with firm conditions about item condition. You do not get a year to wear something and then return it. The time and the condition requirements work together.
Item Condition Requirements
All original product packaging, including all tags or boxes, must be included with the return. Original shipping packaging is not required, meaning you may use a different box or bag, as long as the item itself meets the return eligibility requirements.
All items except bedding must be returned unworn, unwashed, undamaged, and unaltered. Quince may request photo submission of items requested for return to validate their condition prior to accepting the return.
If you try something on briefly at home and decide it does not work, that is completely fine. What is not acceptable is returning something that has been worn, laundered, or altered.
Items arriving back at the warehouse with signs of use risk being rejected outright, leaving you without a refund and without the item being sent back to you.
One practical note: Quince uses distinct packaging bags with the SKU printed on them. If you discard that bag, you are technically in violation of the policy, even though original shipping packaging is not required. It is worth keeping all product packaging until you are certain you want to keep the item.
The Bedding Exception
Bedding may be washed or used and can still be returned within 365 days. This is a notable exception. Most retailers require bedding to be unopened or at least unused for a return. Quince acknowledges that you often cannot know whether you like sheets until you have actually slept on them.
However, it is worth noting that used or washed bedding returns may be refunded to store credit rather than your original payment method. If you want a cash refund, returning bedding in unused condition is the cleaner path.
What Cannot Be Returned
Not everything falls under the standard 365-day policy. Quince has a specific list of items and situations that are excluded:
Final sale promotions are not eligible for returns, refunds including store credit, exchanges, or replacements and cannot be transferred to another order.
Customized and limited edition items are considered final sale and are not returnable. Gold Bars are final sale and are not returnable. Wine cannot be returned due to alcohol shipping regulations.
For hygienic reasons, underwear must have tags on and be in the original packaging to be eligible for a return.
For furniture, the rules differ significantly. Stocked furniture items are eligible for return within 30 days of delivery, while made-to-order furniture must be returned within 7 days of delivery.
All furniture returns are subject to a 15% restocking fee and must be in new, unused condition. Returns due to delivery constraints such as items that do not fit through doorways, hallways, stairwells, or elevators are also subject to a 15% restocking fee. Furniture return requests must be sent to furniture@onequince.com.
All rugs, mirrors, and made-to-order items excluding furniture are subject to a $35 restocking fee for storage and handling.
Jewelry Returns: Special Rules Apply
Jewelry carries its own set of conditions that go beyond the standard policy.
Items must be returned in their original condition with no signs of wear or damage, and must include all original packaging and certifications.
If an item is in like-new condition but missing its certificate, a recertification fee applies: $30 for jewelry grading cards or diamond certificates up to 2.99 carats, and $100 for diamond certificates 3 carats or more.
Items showing minor wear such as light, polishable scratches are eligible for a partial refund minus a refurbishment fee.
Engagement rings have a shorter window: 60 days from the purchase date only, with no exceptions after that.
Made-to-order jewelry items are subject to a mandatory $35 restocking fee. Jewelry with significant damage such as bent settings, missing stones, or heavy wear is not eligible for a refund.
How to Start a Quince Return
Quince handles all returns through their online portal. There are no physical stores to walk into, so the entire process happens digitally. Here are the steps:
- Log in to your Quince account and go to My Orders.
- Find the order you want to return and click Return or Replace Items.
- Select what you want to return and provide a reason, quality rating, fit rating, and any comments.
- Choose your return option, either a refund or an exchange.
- A confirmation email with a free prepaid shipping label will then arrive.
- You can also find the label under My Orders and Returns in your account.
- Pack the item securely with all original tags and packaging, attach the label, and drop it at the specified carrier location.
The portal will ask you to enter your order number and your shipping zip code. From there, you select the specific items from your order that you wish to return.
If you checked out as a guest rather than creating an account, you will need your order confirmation email and order number to access the return portal. Contacting Quince customer service directly is also an option if you cannot locate your order details.
Return Shipping: Is It Free?
Quince provides a free prepaid shipping label for all domestic US returns. You do not pay anything to send the item back. This applies across the standard 365-day return window for eligible items.
For international returns, the situation is different. Returns are only accepted for shipments originating from within the USA. International customers should contact Quince support directly to discuss their options before attempting a return.
How Refunds Work
Once Quince receives your return, the refund process follows a set timeline.
Quince processes returns within 5 business days after the carrier receives and weighs the package. Your refund then appears on your original payment method within 5 to 8 business days total. Bank processing times may add a couple of extra days on top of that.
If you drop off at a Happy Returns location rather than mailing the package, the refund process is triggered almost immediately upon scanning. Your bank may still take a few days to post the funds, but the clock starts much sooner.
Refunds are always issued to your original payment method where possible. If your payment method does not support a refund within the 365-day window, store credit is issued instead. Specific payment method timelines to be aware of:
PayPal’s refund policy covers 180 days. If a return is processed after 180 days, the refund will be in the form of store credit, as Quince is not able to refund a PayPal account beyond that point. Klarna’s refund policy also covers 180 days. Afterpay’s refund policy covers 120 days. Amazon Pay’s refund policy covers 90 days. In each case, if a return is processed after the payment method’s own window, the refund will be issued as store credit.
Store credit is typically issued faster than a bank transfer, so if you plan to make a replacement purchase immediately, choosing store credit is often the quicker path.
Exchanges at Quince
Exchanges at Quince follow the same 365-day window. You can exchange for a different size, color, or style. The exchange process starts through My Orders in your account the same way you would initiate a return. The replacement ships after Quince receives and processes the original item.
If the desired item is unavailable, Quince will provide store credit. This is worth keeping in mind if you are exchanging a popular item that may have sold out in your preferred size or color.
Gift Returns
Gift returns for store credit are available. Contact customer service at help@onequince.com with the order details to start a gift return. The store credit can then be used toward a new purchase on the Quince website.
B2B and Bulk Orders
If you place a Quince business order, different rules apply. Custom items from B2B orders are not returnable. Up to 10% of non-customized items purchased in bulk can be returned or exchanged. For example, if 200 blank items are ordered, no more than 20 can be returned.
What Happens If Your Item Arrives Damaged?
If your order arrives damaged or incorrect, Quince asks that you contact them directly rather than initiating a standard return. In cases where the error is on Quince’s side, return shipping is typically covered and the issue is resolved separately from the standard return process.
Quince’s Warranty
Quince stands behind the quality of their products and offers a limited warranty for certain product categories. Details on what is covered under each warranty and how to make a claim are available on their warranty policy page. The warranty is separate from the return policy, so if a product develops a defect after the return window closes, it may still be covered depending on the category.
How to Contact Quince About a Return
If you run into any issues during the return process, Quince offers several ways to get help:
Chat is available daily from 8 AM to 8 PM EST. You can also reach the team by text at +1 913-675-2981, available daily from 8 AM to 8 PM EST. Callback requests can be made Monday through Saturday, 9 AM to 6 PM EST. For email support, contact help@onequince.com.
Quince does not have a phone line you can call directly in the traditional sense, but the text and chat options are responsive during their listed hours.
Practical Tips for a Smooth Quince Return
A few habits make the return process much easier if you end up needing it.
Keep all original packaging, including the product tags and the branded bags items arrive in, until you are certain you want to keep the purchase.
If you are unsure about a clothing item, try it on once over underwear and put it back immediately if it is not right. Do not wash it or wear it out. For bedding, you can take it out and feel the fabric and check the color against your room, but once it goes through a wash cycle your return options change.
For jewelry, keep the certificate in a safe place as losing it adds a fee to your return. When in doubt, initiate the return sooner rather than later, even if you are still deciding. The portal lets you start the process and the label is valid for a reasonable period.
Final Thoughts
The Quince return policy is one of the most generous available from any online retailer. A full 365 days, free return shipping on domestic orders, and a straightforward online portal make the process accessible.
The conditions are firm but fair: items must be unworn, unwashed, and in original packaging. Bedding is the notable exception, giving you the ability to return even washed items within the year.
Jewelry, furniture, and made-to-order items have their own rules and fees, so it is worth reading those sections carefully before purchasing in those categories. For most standard purchases though, Quince makes returning something about as low-stress as it can be.