Shopping online comes with a simple reality: sometimes things don’t work out. Maybe the fit is off, the color looks different on screen, or you simply changed your mind.
Whatever the reason, understanding how Lands’ End returns work before you need them makes the whole experience far less stressful.
This guide walks you through every part of the process, from the core Lands’ End return policy to the returns portal, drop-off locations, return labels, the mailing address, and what UK shoppers need to know.
The Lands’ End Return Policy: Core Rules
Most items bought from Lands’ End can be returned within 90 days from the ship date. Returns after 90 days are not accepted, regardless of the reason.
To get a full refund to your original payment method, proof of purchase is required. If neither you nor Lands’ End can locate proof of purchase, the return does not qualify for a refund.
Items must be unworn, unwashed, smoke-free, and in sellable condition. Items marked as Final Sale cannot be returned under any circumstances.
A few additional rules apply for specific situations. No more than 12 items from a single order can be returned at one time, and no individual item can exceed 20 inches in length, width, or height for the boxless drop-off option. If an item exceeds that size, you will be directed to use a mailing label instead.
For Lands’ End Outfitters business orders, only unworn, unwashed garments returned within 90 days of receipt are eligible. If a garment has not performed as expected on the job, contacting customer service directly at 1-800-587-1541 or emailing businessoutfitters@landsend.com is the recommended route.
What About Items Bought Through Third Parties?
Lands’ End products purchased at a third-party store must be returned to that location, not to Lands’ End directly. For example, items bought at Kohl’s must be returned through Kohl’s return process. Business Outfitters orders also cannot be returned to Kohl’s, Target, or any other retail location.
Also Read: The ultimate Amazon returns guide
How the Lands’ End Returns Portal Works
The fastest and most straightforward way to start a return is through the official Lands’ End returns portal.
You complete the return through the portal on the Start a Return page, and you will then receive either a QR code for an in-person drop-off or a mailing label sent to your email.
When using the portal, you will need to enter your order number exactly as it appears on your shipment notification email, along with your email address.
The portal gives you two main paths: a boxless drop-off using a QR code, or a mailed return using a printed label.
The boxless option is the easier of the two, as you do not need to find a box or seal a package. After dropping off your return with the QR code at your chosen location, your refund is initiated immediately and typically arrives within 1 to 3 business days.
The boxless drop-off option is not available for orders shipped to international addresses, including Canada.
One important note for gift recipients: if you received an item as a gift, you should not use Happy Returns for the return, as the refund would go back to the original purchaser rather than to you. In that case, contacting Lands’ End customer service directly is the better option.
The US returns portal is located at landsend.com/us-returns. The international portal is at landsend.returns.international.
Lands’ End Return Drop-Off Locations
If you choose the boxless drop-off option, Lands’ End processes returns through Happy Returns, a service now owned by UPS. Instead of boxing up an item and shipping it back, you can bring it to a physical Return Bar location, often found in stores like Staples, Ulta Beauty, and other retail partners.
Happy Returns has expanded its network to 10,000 drop-off locations, known as Return Bars, across the United States. Lands’ End shoppers can drop off items at nearly 8,000 of these Return Bar locations, including The UPS Store retail locations, Ulta Beauty, and Staples.
To find the closest drop-off point to you, the Happy Returns location finder at locations.happyreturns.com will show available Return Bars near your zip code. You simply bring your item, have the QR code from the portal scanned, and your return is done. No box, no tape, no label to print.
Free Returns and Return Fees
Returns are free when you drop off at a Happy Returns Return Bar and select merchandise credit as your refund method.
If you prefer a cash refund to your original payment method and choose to mail the item back, a flat return processing fee of $8.95 applies for US customers and $10.95 for Canadian customers. This fee is deducted from your refund total.
Choosing merchandise credit and using a Happy Returns drop-off location is the combination that avoids any fees entirely.
How to Get a Lands’ End Return Label
If you cannot use a drop-off location or simply prefer to mail your return, getting a return label is straightforward through the same portal.
Visit the Lands’ End website and access the returns section. You will need your order number and the email address associated with the order.
Follow the prompts to generate a prepaid shipping label, which is sent to your email address. Once you have it, you pack the item securely, attach the label to the outside of the package, and drop it at the carrier location specified on the label.
If you use a Happy Returns drop-off location, you do not need a printer and you do not need to package the item yourself. The label option, by contrast, does require printing.
If you checked out as a guest or cannot locate your order number, calling Lands’ End customer service at 1-800-963-4816 is the best route. They can look up your order and help generate a label.
For items on your original packing slip, there may also be an Easy Return Label included in your package. If you use the Easy Return Label from your packing slip, the return shipping cost will be deducted from your credit.
The Lands’ End Return Address
If you are mailing a return without using the portal or the prepaid label, you need the correct address. The Lands’ End return mailing address is: Lands’ End Returns, 2 Lands’ End Lane, Dodgeville, WI 53595, USA.
When mailing a return to this address, include your original order details inside the package so your return can be matched to your account. Items returned without order details may be refunded at a value determined by Lands’ End rather than the original purchase price.
If you are a Lands’ End Business Outfitters customer, check your packing slip for the correct return address, as business returns may differ from standard consumer returns.
Lands’ End Returns UK
UK customers have a slightly different process compared to US shoppers, though the core 90-day window remains the same.
The UK online returns portal requires you to enter the first seven digits of your order number followed by your postcode, which can be found on your paper summary. The portal cannot be used if your original order was delivered via Royal Mail, an Express Delivery service, or to an address outside the UK.
If your order was delivered by Royal Mail or you cannot use the portal for any reason, you can send the item back directly using EVRi or Royal Mail 2nd class post.
When returning outside the portal, include a letter with your name, address, what you are returning, and why. You do not need to pay for tracked or signed-for postage when using Royal Mail, but you should keep your proof of postage.
When a return is processed through the UK online returns portal, the refund is issued within 1 to 2 days after the parcel is scanned at the drop-off point.
The refund goes back to the original payment method and typically appears in your bank account within 3 to 5 days. For returns sent by post rather than through the portal, it typically takes 5 to 7 working days for the parcel to reach Lands’ End, followed by 1 to 2 working days for processing.
UK customers wishing to exchange an item should return the original item for a refund and then place a new order. Exchanges cannot be processed directly. If you need assistance, you can call the UK customer service team on 0800 376 7974 or email customercontact@landsend.co.uk.
UK shoppers are also covered by consumer protection regulations. If you reside within the UK or the EU and cancel your entire order within 14 days of receiving your goods, Lands’ End should refund the standard postage costs you paid as part of the original order.
The UK returns portal is available at landsend.co.uk/Returns.
How Long Does a Refund Take?
For US customers using the Happy Returns drop-off method, the refund is typically initiated upon drop-off and arrives within 1 to 3 business days.
For mailed returns in the US, credit for returned items is issued back to the original form of payment once the return is received and processed. Turnaround time depends on shipping speed and processing at the warehouse.
For UK customers using the portal, refunds land in 1 to 2 days after the parcel is scanned. For postal returns in the UK, allow up to 7 to 10 working days from the time you post the item before the refund appears.
What Cannot Be Returned
Items marked as Final Sale cannot be returned. All Final Sale purchases are final. Outside of Final Sale, the condition of the item matters. Items must not be excessively worn or washed. Lands’ End reserves the right to refuse items for a return or exchange if they show excessive wear and tear.
If you send back an item that falls outside the terms of the return policy, it will not be refunded and will not be returned to you.
Contacting Lands’ End About a Return
If you run into any issues during the return process, Lands’ End customer service is available via several channels.
US customers can call 1-800-963-4816 or reach the team by email at service@landsend.com. The call center is open Monday through Friday from 7 AM to 7 PM CST.
UK customers can call 0800 376 7974 or email customercontact@landsend.co.uk.
Final Thoughts
The Lands’ End return policy is generous by retail standards, giving shoppers a full 90 days from the ship date to make a decision.
The combination of the online returns portal, the Happy Returns drop-off network, and the mail-in option covers most situations, whether you want a quick refund in a day or two by dropping something off without a box, or you need to mail back a larger item.
UK customers have their own portal and postal options, with fast refund processing once an item is scanned in.
If in doubt about your specific situation, logging into the Lands’ End returns portal is the best first step. It will guide you through eligibility and available options based on your order automatically, so you rarely need to figure things out manually.